12. Performance
Time
Waterfall Dev
Chaos
Practice and
Integration
Agile Org
Agile
Scrum
Dev Linda: Agile Mindset
Martin Fowler: Refactoring
Stanly Lau: Pair Programming & CI & CD
ICA Larry: Group Facilitation
Gojko: Impact Mapping
Agile Singapore: Open Space Technology
Jutta Eckstein: Sociocracy
Satir Change Model – Titansoft Agile Transformation
Resistance
Safety First 安全第一
Emergent Leadership 自發領導
Courage & Curiosity 勇氣和好奇心
Responding to Change 回應變化
Emotional & Mental Well-being 情緒和心理健康
Transparent Information Sharing 資訊透明
薩提爾改變模型 - 鈦坦科技敏捷轉型
13. First User Story
First Unit Test
First CI Build
First Retrospective
First Integration Test
First Pair Programming
First Sprint
First Scrum Team
First A/B Test
Hello World
First DoD My First Day
33. “People are not so much resistant
to change itself as they are to being changed.”
「人們並不抵制改變，他們抵制的只是被改變。」
From <Fearless Change> by Linda Rising
Linda Rising is an American author, lecturer, independent consultant.
34. “No matter how it looks at first,
its always a people problem.”
「不管看起來是什麼問題，永遠都是人的問題。」
From <The Secrets of Consulting> by Gerald Weinberg
Gerald Marvin Weinberg (1933 - 2018) was an American computer scientist.
36. Performance
Time
Late
Status Quo
Chaos
Practice and
Integration
New
Status Quo
Foreign
Element
Transforming Idea
Satir Change Model - COVID 19
Resistance
薩提爾改變模型 - COVID 19
現況 阻力
外來因子
轉念
混亂
實踐與整合
新的狀態
效能
時間
WFH 在家工作,
Lockdown 封城, Circuit Breaker CB,
Quarantine 隔離, SHN 居家隔離,
Social Distancing 社交安全距離,
Vaccination 疫苗接種
…
COVID 19
39. Office Operations Preparation Checklist
• Activate Business Continuity Plan and BCP Drill
• Increased VPN servers and bandwidth
• Laptop - YES! All Titaners use laptops
• Video conference (Zoom)
• Annual leave policy
• Claims process
• Newcomers on-boarding
• Recruitment interviews
• Training (Internal / External)
• Cash flow
• Collaborating with people makes it more meaningful and
valuable for getting work DONE.
40. Workplace Safety Tools
• Self check-in temperature monitoring stations
• Introducing contactless door entry system to reduce spread of COVID-19
41. • Titansoft measures to support SG Govt
policy
• Introduced hot-desking -
employees can work anywhere as
long as they adhere to the 1-metre-
distancing rule
• Managing Group A & B to minimize
cross interaction for employees’
safety and business continuity
• Gradual opening of office after
peak of pandemic, employees only
go in when needed
• Singapore Govt policy
• Compulsory mask wearing and temperature taking
• Adherence to 1-metre safe-distancing between desks
Measures to Support SG Govt Policies
43. Emergent Leadership
• With a culture of self-management within teams,
teams proactively provide information, resources
and ideas to company
• Prepared with game plan for all possible scenarios
• Introduce new tools to teams and share experience
with different circles
• Weekly sync-up between management across all
offices since Feb 2020
• Monitoring and daily checking of situation within
the external environment
51. Leveraging Tools
Facilitation:
• Zoom, Metroretro.io
• Leverage Zoom updates in shaping our
virtual department management
• Metroretro.io has become our default
collaboration tool to share ideas or
thoughts instantly
• Pre-defined Metroretro.io retrospective
templates allowed us to try new
methods of conducting retrospectives
Managing Work Items:
• Atlassian Jira and Confluence
Instant Messaging:
• Slack and Skype
53. Zoom Breakout Rooms
June 2020
• A team member suggested to have dedicated breakout rooms for teams
• Idea of having department exist virtually, each team as a breakout room
July 2020
• Zoom rolled out an update allowing participants to choose the breakout room
• Became possible to work as a virtual department and not as isolated teams
• Host creates breakout rooms as team names for participants to join
• Department manager has own breakout room, just like a physical office. Same
for product owner and a dedicated room for knowledge sharing and chatting.
September 2020 - December 2020
• IT department provide a dedicated company zoom account for the department’s
use, instead of having a personal Zoom account as the meeting host
• Host’s presence becomes almost invisible as members can enter the respective
breakout room and conduct their Daily Stand-ups, just like a physical workspace
54. Team Virtual Working Agreement Example
Zoom:
• Be on time for every meeting
• There is no stupid question
• Mute if you are not speaking
• Turn on videos
• Always set an agenda going
into meetings
• Participants to turn off
screen sharing when having
a discussion with the whole
group or asking a question to
the whole group to increase
eye contact and a chance to
read non-verbal
communication.
61. Observations about Team Dynamics
• Pulse survey conducted to understand the main
challenges faced by our staff when WFH
Lack of social
interaction with
colleagues
60%
Working extended
hours
(work life vs personal
life blurred)
51%
Practical aspects
(e.g. disturbances at
home)
46%
62. ● Allocation of HR buddies for departments
● HR one-on-one check-ins and chats
● One-on-one check-ins with department
management
Increased Intentional Communication
63. April: Virtual Fitness Classes
• Virtual fitness classes throughout WFH period,
It’s important to stay active during WFH!
64. May: Home Desk Setup Competition
• The competition started in April, with employees submitting photos
of their workstations at home, and guessing which one belongs to
who, with results announced in May.
65. May: Appreciation of Families
Celebrating 520 #iloveyou #我爱你 on 20th May.
All employees & their respective family members of
the same household get to enjoy dinner together as a
company via Zoom
During Circuit Breaker, employees receive a budget to enjoy a scrumptious dinner together
with their family members of the same household.
66. June: The Secret Angel Game
• During Phase 1 in June:
The Secret Angel - office social delivery game
• Increase the feeling of connection and gratitude among
Titaners!
68. August: Mentally Happy Farmers
• In August, we had our #togetherwegrow plant
activity to keep our employees mentally happy!
69. September: Celebrating Mooncake Festival
• Door-to-Door surprise
delivery of mooncakes &
mini cocktail to
employees’ residences
during mooncake festival
70. • Safety First
安全第一
• Emergent Leadership
自發領導
• Courage & Curiosity
勇氣和好奇心
• Responding to Change
回應變化
• Emotional & Mental Well-being
情緒和心理健康
• Transparent Information Sharing
資訊透明
71. Transparent Information Sharing
• Open and honest updates on company status and
next steps via Town Hall Meetings
• 91% of staff felt that updates were transparent
• Open channels for 2-way communication
• HR assigned to each department for close
monitoring
• Frequent status updates
• 95% of staff felt that updates were timely
73. The TOP SECRET Method
Titansoft Operation Plan
afety First
mergent Leadership
ourage & Curiosity
esponding to Change
motional & Mental Well-being
ransparent Information Sharing
安全第一
自發領導
勇氣和好奇心
回應變化
情緒和心理健康
資訊透明
S
E
C
R
E
T
75. <A Roaming Whale’s Tale>
Titaner’s Quest to the way of Agile
《鯨游藍海》
鈦坦科技的敏捷之路
Will Publish on Jan 2022
By Titansoft Pte Ltd
將於 2021 年 9 月發行
作者：鈦坦科技
This is throughout WFH - about once a month for T.Fit
We recognise what a big part families play for our staff and wanted to express our gratitude and appreciation to them as well which we did by delivering festive goodies or having virtual activities for them to take part in with the whole company
About: Secret angel is something like secret santa - each staff is randomly allocated someone to send surprises to. To put a fun twist to it, at the end we had a reveal session to see if we could guess who sent things to each other.
Aim:
Increase feeling of connection and gratitude.
Result:
Extremely well received and positive, staff get to bring a little spark of joy to each other
HR also helped to organise various games for the departments to get to know each other better
We also had a plant growing competit
Top 2 winners with the best plant growth will get a prize!
Event started in August, result out in October.
